BUSINESS CASES

• Retrieval of retired devices from working-from-home, nationwide employees
• Data Security: certified data removal on all retired smartphone devices
• Limit internal resourcing and management requirements

Day 2 solution implemented:

• Managed Device Decommissioning Program
• Data Security Assurance – Certified Wipe
• Reporting

Benefits for the organization:

• Fully managed solution, end-to-end:

• • Day 2 notified on a procurement ticket
  • A return package with prepaid waybill and instructions is sent to end-user
  • Communication & follow-up directly with end-user on return
  • Data Security (Android): Certified data wipe process: DoD 5220.22-M (3 Passes)
  • Device decommissioning program is turning old and retired devices into capital
  • Environmentally friendly recycling

Client objectives:

• Deploy new devices and recover old devices during hardware upgrade
• Reduced downtime for employee incidents, damaged smartphones or tablets
• Next day delivery support
• Improve end-user experience
• Off-boarding and device decommission

Day 2 solution implemented:

• Service Desk / Procurement Desk
• Inventory Management
• Advanced Exchange – Repair Logistic
• Data Security Assurance – Certified Wipe
• Device Decommissioning

Benefits for the organization:

• Improved end-user experience with service desk responsiveness.

• Minimized downtime related to incident and replacement requests. With Day 2’s Inventory Management and Advanced Exchange Program, a replacement device is received on the following business day for minimal downtime and limited disruption to business operation.

• Detailed reporting providing visibility and transparency

• Device decommissioning program turning old and retired devices into capital

• Minimal in-house administration required

• Reduce downtime to end-users on device upgrade
• Maintain corporate policies on new devices
• Retire old devices and secure data
• Training on new device

Day 2 solution implemented:

• Onsite Deployment, Staging & Training
• Device Decommissioning
• Data Security Assurance – Certified Wipe
• Reporting

Benefits for the organization:

• Flawless end-user experience

• Minimal end-user downtime and no impact on billable hours.

• Devices imaged with corporate MDM solution and VPN services

• All data transferred and previous devices certified wiped and decommissioned

• Minimal in-house administration required

• Improve mobility daily operation processes and support for all mobility users in
  Canada and the United States
• Deployment of 10,000 rugged computers to users in Canada and US sites
• Carrier usage cost management

Day 2 solution implemented:

• Service Desk / Help Desk (Tier 1, 2 and 3)
• Telecom Analytics
• Inventory Management
• Repair / Replacement Reverse Logistic
• Staging and Deployment
• Onsite Training
• Reporting

Benefits for the organization:

•  Mobility standardization throughout the organization

•  Operation cost savings projected 

•  Visibility and cost optimization 

•  Improved user community experience 

• Improve mobility daily operation processes and support for all mobility users
• Procurement, onboarding new users and device upgrades
• Carrier usage cost management 
• Retire old devices and secure data
• Migration of all end-users to new carrier

Day 2 solution implemented:

• Service Desk / Help Desk
• Procurement
• Telecom Analytics
• Device Decommissioning
• Data Security Assurance – Certified Wipe
• Reporting

Benefits for the organization:

•  End-user experience with prompt service desk responsiveness 

•  Mobility standardization throughout the organization

•  Visibility and cost optimization

•  Device decommissioning program is turning old and retired devices into capital

•  Support processes for migration to new carrier; seamless experience for end-users with minimal burden on IT administration

• Apple iPhone repair management
• Data Security

Day 2 solution implemented:

• Repair Management Bureau
• Repair / Replacement Logistics
• Data Security Assurance – Certified Wipe
• Reporting

Benefits for the organization:

•  Fully managed solution, end-to-end:

• • Day 2 receives defective device
  • A complete diagnostic report is produced
  • In-warranty replacement requested to manufacturer
  • Out-of-warranty repair coordinated with certified repair center
  • Repaired/replaced devices returned to client spare inventory
  • Minimal in-house administration required

• Contracted headcounts for mobility services management:
  • Device setup, delivery & training
  • Repair / replacement management
  • Inventory management
  • Driving value of retired devices securely 

Day 2 solution implemented:

• On-site service coordinators (2) to provide:
  • Inventory Management
  • Device Staging, Delivery & Training
  • Repair / Replacement Logistics
  • Device Decommissioning 
  • Data Security Assurance – Certified Wipe

Benefits for the organization:

•  Headcount as an expense to support internal operation

•  Fully managed solution, end-to-end:

• • • • Onsite inventory management
      • Repair and warranty logistics
      • Flawless end-user experience with minimal downtime 
      • Devices imaged with corporate MDM solution and VPN services
      • End-users trained on how to use new devices for improved efficiency
      • Device decommissioning program is turning old and retired devices into capital