BUSINESS CASES
Business Type: Geographical Area of Operation: Mobile Carriers: Device Types: |
“BIG 5” Canadian Bank Canada & United States Canada (3) / United States (2) Smartphones and tablets |
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Client objectives:
- Retrieval of retired devices from working-from-home, nationwide employees
- Data Security: certified data removal on all retired smartphone devices
- Limit internal resourcing and management requirements
Day 2 solution implemented:
- Managed Device Decommissioning Program
- Data Security Assurance – Certified Wipe
- Reporting
Benefits for the organization:
Fully managed solution, end-to-end:
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- Day 2 notified on a procurement ticket
- A return package with prepaid waybill and instructions is sent to end-user
- Communication & follow-up directly with end-user on return
- Data Security (Android): Certified data wipe process: DoD 5220.22-M (3 Passes)
- Device decommissioning program is turning old and retired devices into capital
- Environmentally friendly recycling
Business Type: Geographical Area of Operation: Mobile Carriers: Device Types: |
National logistics and delivery service Canada & United States Canada (1) / United States (1) Smartphones and tablets |
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Client objectives:
- Deploy new devices and recover old devices during hardware upgrade
- Reduced downtime for employee incidents, damaged smartphones or tablets
- Next day delivery support
- Improve end-user experience
- Off-boarding and device decommission
Day 2 solution implemented:
- Service Desk / Procurement Desk
- Inventory Management
- Advanced Exchange – Repair Logistic
- Data Security Assurance – Certified Wipe
- Device Decommissioning
Benefits for the organization:
- Improved end-user experience with service desk responsiveness.
- Minimized downtime related to incident and replacement requests. With Day 2’s Inventory Management and Advanced Exchange Program, a replacement device is received on the following business day for minimal downtime and limited disruption to business operation.
- Detailed reporting providing visibility and transparency
- Device decommissioning program turning old and retired devices into capital
- Minimal in-house administration required
Business Type: Geographical Area of Operation: Mobile Carriers: Device Types: |
National Law Firm Canada Canada (1) Smartphones |
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Client objectives:
- Reduce downtime to end-users on device upgrade
- Maintain corporate policies on new devices
- Retire old devices and secure data
- Training on new device
Day 2 solution implemented:
- Onsite Deployment, Staging & Training
- Device Decommissioning
- Data Security Assurance – Certified Wipe
- Reporting
Benefits for the organization:
- Flawless end-user experience
- Minimal end-user downtime and no impact on billable hours.
- Devices imaged with corporate MDM solution and VPN services
- All data transferred and previous devices certified wiped and decommissioned
- Minimal in-house administration required
Business Type: Geographical Area of Operation: Mobile Carriers: Device Types: |
Transportation Canada / US Canada (3) / US (2) Smartphones, tablets, modems, laptops, rugged handheld devices |
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Client objectives:
- Improve mobility daily operation processes and support for all mobility users in
Canada and the United States - Deployment of 10,000 rugged computers to users in Canada and US sites
- Carrier usage cost management
Day 2 solution implemented:
- Service Desk / Help Desk (Tier 1, 2 and 3)
- Telecom Analytics
- Inventory Management
- Repair / Replacement Reverse Logistic
- Staging and Deployment
- Onsite Training
- Reporting
Benefits for the organization:
- Mobility standardization throughout the organization
- Operation cost savings projected
- Visibility and cost optimization
- Improved user community experience
Business Type: Geographical Area of Operation: Mobile Carriers: Device Types: |
Pharmaceutical Canada Canada (1) Smartphones, tablets |
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Client objectives:
- Improve mobility daily operation processes and support for all mobility users
- Procurement, onboarding new users and device upgrades
- Carrier usage cost management
- Retire old devices and secure data
- Migration of all end-users to new carrier
Day 2 solution implemented:
- Service Desk / Help Desk
- Procurement
- Telecom Analytics
- Device Decommissioning
- Data Security Assurance – Certified Wipe
- Reporting
Benefits for the organization:
- End-user experience with prompt service desk responsiveness
- Mobility standardization throughout the organization
- Visibility and cost optimization
- Device decommissioning program is turning old and retired devices into capital
- Support processes for migration to new carrier; seamless experience for end-users with minimal burden on IT administration
Business Type: Geographical Area of Operation: Mobile Carriers: Device Types: |
High-Tech Canada Canada (1) Smartphones |
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Client objectives:
- Apple iPhone repair management
- Data Security
Day 2 solution implemented:
- Repair Management Bureau
- Repair / Replacement Logistics
- Data Security Assurance – Certified Wipe
- Reporting
Benefits for the organization:
- Fully managed solution, end-to-end:
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- Day 2 receives defective device
- A complete diagnostic report is produced
- In-warranty replacement requested to manufacturer
- Out-of-warranty repair coordinated with certified repair center
- Repaired/replaced devices returned to client spare inventory
- Minimal in-house administration required
Business Type: Geographical Area of Operation: Mobile Carriers: Device Types: |
Public Safety Ontario, Canada Canada (2) Smartphones |
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Client objectives:
- Contracted headcounts for mobility services management:
- Device setup, delivery & training
- Repair / replacement management
- Inventory management
- Driving value of retired devices securely
Day 2 solution implemented:
- On-site service coordinators (2) to provide:
- Inventory Management
- Device Staging, Delivery & Training
- Repair / Replacement Logistics
- Device Decommissioning
- Data Security Assurance – Certified Wipe
Benefits for the organization:
- Headcount as an expense to support internal operation
- Fully managed solution, end-to-end:
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- Onsite inventory management
- Repair and warranty logistics
- Flawless end-user experience with minimal downtime
- Devices imaged with corporate MDM solution and VPN services
- End-users trained on how to use new devices for improved efficiency
- Device decommissioning program is turning old and retired devices into capital
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