BUSINESS CASES



Business Type:
Geographical Area of Operation:
Mobile Carriers:
Device Types:
“BIG 5” Canadian Bank
Canada & United States
Canada (3) / United States (2)
Smartphones and tablets

Client objectives:

  • Retrieval of retired devices from working-from-home, nationwide employees
  • Data Security: certified data removal on all retired smartphone devices
  • Limit internal resourcing and management requirements

Day 2 solution implemented:

  • Managed Device Decommissioning Program
  • Data Security Assurance – Certified Wipe
  • Reporting

Benefits for the organization:

  • Fully managed solution, end-to-end:

    • Day 2 notified on a procurement ticket
    • A return package with prepaid waybill and instructions is sent to end-user
    • Communication & follow-up directly with end-user on return
    • Data Security (Android): Certified data wipe process: DoD 5220.22-M (3 Passes)
    • Device decommissioning program is turning old and retired devices into capital
    • Environmentally friendly recycling
Business Type:
Geographical Area of Operation:
Mobile Carriers:
Device Types:
National logistics and delivery service
Canada & United States
Canada (1) / United States (1)
Smartphones and tablets


Client objectives:

  • Deploy new devices and recover old devices during hardware upgrade
  • Reduced downtime for employee incidents, damaged smartphones or tablets
  • Next day delivery support
  • Improve end-user experience
  • Off-boarding and device decommission

Day 2 solution implemented:

  • Service Desk / Procurement Desk
  • Inventory Management
  • Advanced Exchange – Repair Logistic
  • Data Security Assurance – Certified Wipe
  • Device Decommissioning

Benefits for the organization:

  • Improved end-user experience with service desk responsiveness.
  • Minimized downtime related to incident and replacement requests. With Day 2’s Inventory Management and Advanced Exchange Program, a replacement device is received on the following business day for minimal downtime and limited disruption to business operation.
  • Detailed reporting providing visibility and transparency
  • Device decommissioning program turning old and retired devices into capital
  • Minimal in-house administration required

Business Type:
Geographical Area of Operation:
Mobile Carriers:
Device Types:
National Law Firm
Canada
Canada (1)
Smartphones

Client objectives:

  • Reduce downtime to end-users on device upgrade
  • Maintain corporate policies on new devices
  • Retire old devices and secure data
  • Training on new device

Day 2 solution implemented:

  • Onsite Deployment, Staging & Training
  • Device Decommissioning
  • Data Security Assurance – Certified Wipe
  • Reporting

Benefits for the organization:

  • Flawless end-user experience
  • Minimal end-user downtime and no impact on billable hours.
  • Devices imaged with corporate MDM solution and VPN services
  • All data transferred and previous devices certified wiped and decommissioned
  • Minimal in-house administration required
Business Type:
Geographical Area of Operation:
Mobile Carriers:
Device Types:
Transportation
Canada / US
Canada (3) / US (2)
Smartphones, tablets, modems, laptops, rugged handheld devices

Client objectives:

  • Improve mobility daily operation processes and support for all mobility users in
    Canada and the United States
  • Deployment of 10,000 rugged computers to users in Canada and US sites
  • Carrier usage cost management

Day 2 solution implemented:

  • Service Desk / Help Desk (Tier 1, 2 and 3)
  • Telecom Analytics
  • Inventory Management
  • Repair / Replacement Reverse Logistic
  • Staging and Deployment
  • Onsite Training
  • Reporting

Benefits for the organization:

  •  Mobility standardization throughout the organization
  •  Operation cost savings projected 
  •  Visibility and cost optimization 
  •  Improved user community experience 
Business Type:
Geographical Area of Operation:
Mobile Carriers:
Device Types:
Pharmaceutical
Canada
Canada (1)
Smartphones, tablets

Client objectives:

  • Improve mobility daily operation processes and support for all mobility users
  • Procurement, onboarding new users and device upgrades
  • Carrier usage cost management 
  • Retire old devices and secure data
  • Migration of all end-users to new carrier

Day 2 solution implemented:

  • Service Desk / Help Desk
  • Procurement
  • Telecom Analytics
  • Device Decommissioning
  • Data Security Assurance – Certified Wipe
  • Reporting

Benefits for the organization:

  •  End-user experience with prompt service desk responsiveness 
  •  Mobility standardization throughout the organization
  •  Visibility and cost optimization
  •  Device decommissioning program is turning old and retired devices into capital
  •  Support processes for migration to new carrier; seamless experience for end-users with minimal burden on IT administration
Business Type:
Geographical Area of Operation:
Mobile Carriers:
Device Types:
High-Tech
Canada
Canada (1)
Smartphones

Client objectives:

  • Apple iPhone repair management
  • Data Security

Day 2 solution implemented:

  • Repair Management Bureau
  • Repair / Replacement Logistics
  • Data Security Assurance – Certified Wipe
  • Reporting

Benefits for the organization:

  •  Fully managed solution, end-to-end:
    • Day 2 receives defective device
    • A complete diagnostic report is produced
    • In-warranty replacement requested to manufacturer
    • Out-of-warranty repair coordinated with certified repair center
    • Repaired/replaced devices returned to client spare inventory
    • Minimal in-house administration required
Business Type:
Geographical Area of Operation:
Mobile Carriers:
Device Types:
Public Safety
Ontario, Canada
Canada (2)
Smartphones

Client objectives:

  • Contracted headcounts for mobility services management:
    • Device setup, delivery & training
    • Repair / replacement management
    • Inventory management
    • Driving value of retired devices securely 

Day 2 solution implemented:

  • On-site service coordinators (2) to provide:
    • Inventory Management
    • Device Staging, Delivery & Training
    • Repair / Replacement Logistics
    • Device Decommissioning 
    • Data Security Assurance – Certified Wipe

Benefits for the organization:

  •  Headcount as an expense to support internal operation
  •  Fully managed solution, end-to-end:
        • Onsite inventory management
        • Repair and warranty logistics
        • Flawless end-user experience with minimal downtime 
        • Devices imaged with corporate MDM solution and VPN services
        • End-users trained on how to use new devices for improved efficiency
        • Device decommissioning program is turning old and retired devices into capital