D2M was established in 2012 as a professional services division for Worldynx Wireless. The original purpose of the business unit was to complement the hardware distribution (core franchise) business. At the time, Worldlynx was the largest independent distribution company in Canada with 50 retail stores and a corporate B2B unit with major operation centers across Canada. In the summer of 2012, we created a customer survey for several hundred of our clients. They identified their historical, current and future needs regarding their mobility infrastructure. We built the foundation of the new business unit around the feedback from our clients and designed several new professional services namely trade in, staging devices, on site training, removing data from old devices (ie wipe) and project management of large deployments.
Today, D2M is a fast growing services business in a highly capitalized industry. As well, given the fact that D2M is now a carrier agnostic standalone company and no longer association with Worldlynx (who only distributed to Bell customers across Canada), D2M has a new large addressable market since they can now offer their services with any major carrier. Several of D2M’s existing customers and new prospects are looking for US expansion, since their offices are outside Canada.