As part of the Service Manager portfolio, our comprehensive Tier 1 Help Desk solution adds unparalleled responsiveness to mobility support processes. Tasks such as identifying users, configuring email and devices, and governing ticket resolution are all supported by automated processes that greatly streamline workflow and enable user requests to be handled quickly and efficiently.
Our Service Level Agreement
Live bilingual support between 6:30 a.m. and 9:00 p.m. ET.
90% of voice mail response within 30 minutes or less
90% of inbound email requests responded to within one (1) business hour or less
Procurement requests are submitted for business unit approval within four (4) business hours of receipt
Procurement ordering submitted for fulfillment within one (1) business hour following business unit approval
Our support solution is able to meet your budget, processes and integration challenges by delivering several key benefits:
Reduces mobility support costs by up to 30%
Standardizes help desk responses
Improves the consistency of support services
Increases the visibility of support services
Improves policies and procedures