For users participating in our Break/Fix program, please complete and submit the following form in order for us to process your claim request.
Under “Claim Type”, select “with Device” in situations where you are in possession of the device that requires replacement, or select “without Device” if the device has been lost or stolen.
Claim requests received before 3:00 p.m. ET will be fulfilled by the next business day.
Please return the defective device in the return envelope provided with your new shipment (except for lost/stolen devices). Devices that are not returned within 30 business days will be charged the Lost/Stolen service fee.